Privacy Policy

The data controller for your personal information is The Renovation Gateway Ltd (trading as ZigNet AI), registered in England and Wales (Company No. 12278063).

Contact: [email protected]

Website: zignet.ziggieos.store

We collect information you provide directly to us through our project intake form, including:

• Identity data: Full name, job title/role
• Contact data: Email address, phone number
• Business data: Business name, industry, website, target audience
• Project data: Project description, goals, technical requirements, budget, timeline
• Transaction data: Payment records via Stripe (we do not store card details)
• Communications: Emails and messages you send us

We also collect minimal technical data automatically:

• Usage data: Pages visited, time on site (anonymised)
• Device data: Browser type, operating system (no fingerprinting)

We do not use third-party analytics, advertising trackers, or social media pixels. We do not sell your data to any third party.

Your data is stored on secure servers hosted in the United Kingdom and European Union. We implement technical and organisational measures to protect your data including:

• Encryption in transit (TLS/HTTPS)
• Access controls — only authorised personnel can access client data
• Regular security reviews of our infrastructure

Payment processing: All payments are handled by Stripe. We never see or store your card details. Stripe is PCI-DSS compliant. For Stripe's privacy practices, see stripe.com/privacy.

We retain your personal data for the following periods:

• Project documents and intake data: 2 years from project completion
• Invoice and payment records: 7 years (legal requirement)
• Email communications: 2 years
• Anonymised usage data: Indefinitely (not personal data)

After the retention period, your data is securely deleted or anonymised.

You have the following rights regarding your personal data:

• Right of access — request a copy of your personal data (Subject Access Request)
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data ("right to be forgotten"), subject to legal retention requirements
• Right to restriction — request we limit processing of your data
• Right to portability — request your data in a machine-readable format
• Right to object — object to processing based on legitimate interests
• Rights related to automated decision-making — our AI document generation is automated, but does not produce legally significant decisions about you

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk.

We use only essential cookies necessary for the website to function. We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

Essential cookies we use:

• Session cookie — maintains your form session (expires on browser close)
• Theme preference — remembers your display settings (30 days)

We share your data only with:

• Stripe — payment processing (GDPR-compliant, US-EU Data Privacy Framework)
• IONOS — email delivery via our business email (EU-based infrastructure)
• Law enforcement or regulators — only where legally required

We do not transfer personal data outside the UK/EEA except where adequate protections are in place.

We may update this Privacy Policy from time to time. The effective date at the top of this page will change when updates are made. For material changes, we will notify you by email if we hold your contact details.

For privacy-related enquiries, data subject requests, or complaints: